Shipping location and delivery time Shipping country: All orders are dispatched from the warehouse in Switzerland and enjoy high-standard European logistics services. Processing time: After placing an order, we will complete the order processing and shipment within 15 to 30 working days (there may be slight delays for customized products or peak seasons). Transportation time: The international transportation time varies by destination and is usually 7 to 20 working days (excluding customs clearance time).
Freight charges and coverage Global delivery: We support delivery to most countries and regions. The system will automatically calculate the shipping fee at checkout. Free shipping policy: Free shipping for orders over 150 CHF within Switzerland. Free shipping for orders over 300 CHF in the EU region (the exact amount is subject to the announcement on the website).
Logistics tracking and notification After shipment, you will receive an email containing the logistics tracking number and tracking link (sent to the email address reserved for the order). You can check the status of your package in real time through the official website of the carrier (such as Swiss Post, DHL, etc.).
Customs and Taxes International orders may incur customs duties or import taxes, which shall be borne by the recipient themselves. The order price within Switzerland already includes value-added tax (VAT), while the price outside the European Union does not include tax.
Delay and after-sales support If the package is not delivered beyond the expected time limit, please contact tomyaster@sdwarmroom.com and we will assist in tracking. We apologize for any delays caused by force majeure (such as weather conditions or customs spot checks).
